User interviews are where a researcher asks questions of and records responses from, users. The ideal interview takes place with two UX researchers and one user.
– One UX researcher focuses on asking questions and guiding the interviewee through the interview.
– The other UX researcher takes notes (if a second researcher is unavailable for this – then take a video or audio recording )
Typical topics covered within user interviews include:
The use of technology
The use of the product
The user’s main objectives and motivations
The user’s main points
Preparation for user interviews begins with recruitment; you want to ensure that you recruit a representative sample of users for your interviews.
Then you will need to create a script with questions. Some tips for your script:
- Explain the purpose of the interview
- Explain how the person’s data and any data you collect will be used from the interview
- Keep leading questions to a minimum
- Keep it short. Interviews should, ideally, be less than 1 hour long.
If you have any questions feel free to comment down below!
Thank you for reading!