User interview

User interviews are where a researcher asks questions of and records responses from, users.  The ideal interview takes place with two UX researchers and one user. 

– One UX researcher focuses on asking questions and guiding the interviewee through the interview. 

– The other UX researcher takes notes (if a second researcher is unavailable for this – then take a video or audio recording )

Typical topics covered within user interviews include:

The use of technology 

The use of the product

The user’s main objectives and motivations

The user’s main points

Background

Preparation for user interviews begins with recruitment; you want to ensure that you recruit a representative sample of users for your interviews.

Then you will need to create a script with questions. Some tips for your script:

  1. Explain the purpose of the interview
  2. Explain how the person’s data and any data you collect will be used from the interview
  3. Keep leading questions to a minimum
  4. Keep it short. Interviews should, ideally, be less than 1 hour long.

If you have any questions feel free to comment down below!

Thank you for reading!



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